Delivery Information

(A) DELIVERY POLICY:

Free delivery is provided for purchases over a certain value, as shown below:

   a. Most of Hong Kong Island, Kownloon and New Territories: HKD $300 or above

   b. Tung Chung and Ma Wan: HKD $400 or above

   c. Discovery Bay: HKD $600 or above

Otherwise, there shall be a delivery surcharge of HKD $50, HKD $100, HKD $150 respectively for areas (a), (b), and (c).

For Outlying, Tai O, Cheung Chau, Lamma, Ping Chau lsland. Delivery will be sent by SF Express with freight collect.

For village houses or places where door-to-door delivery is not possible, our driver will contact you for further arrnagemetns.

 

Options for buliding that do not have direct lift access, or walk up building.

Free delivery from ground floor to the 2nd floor, surcharges may be imposed for higher floors. Please notice us in advance for better arrangement.

1)    There will be extra delivery charge to the driver for floors above the second floor.

2)    With your consent, we can leave them at the management office

3)    We can arrange driver to hand over the goods at the ground floor.

 

Delivery Time and Schedule:

Orders made before 4pm will be delivered in the next business day; orders made after 4pm will be delivered in 2 business days.

(B) ORDER/PURCHASE:

Qn: How do I know if my order is confirmed?
Ans: You will receive an email notification from us upon order confirmation. If you do not receive any email after submission of your order, please check to ensure our email has not been filtered to your junk mail box.

 

Qn: Can I change/cancel my order?
Ans: You may change or cancel your order by calling us at 3565-5110 on or before 2pm on the day of your purchase. We apologize for not being able to cancel or amend your order if it is placed after 2pm.

 

Qn: What if an item I have ordered is out of stock?
Ans: Our friendly customer service personnel will contact you and advise on the estimated waiting time required for product availability, or if there is a better alternative available.

 

Qn: What if an item I am interested is not listed on your website?
Ans: Please drop us an email at [email protected] or call our hotline 3565-5110. We will do our best to help.

(C) PAYMENT:

Qn: What are the modes of payments?

Ans: Payments can be made via:

1)      ATM transfer

         BEA Saving Account 015-530-68-00275-7

         Please send us the bank slip with the order number after ATM transfer

         Email: [email protected] or whatsapp to 3565-5510

         Deposit documents must be kept for verification.


2)      Cash - We appreciate exact cash prepared as our drivers do not prepare excess cash.


3)      Paypal, Visa or Master

 

(D) EXCHANGE/REFUND:

Qn: Can I exchange the products that I have ordered?
Ans: - We are able to provide 1 to 1 exchange for food items with manufacturing defects, but we apologize for NO EXCHANGE OF FOOD IF ORDER IS PLACED WRONGLY             

         - Item must be returned within 7 days in its original packaging from the date of purchase

         - Kindly provide us the original invoice as a proof of purchase

         - We encourage our customers to check for defects on accepting our delivered products.

 

Qn: Can I get refund instead of exchanging the product I ordered?
Ans: There will be no refund for products delivered.

 

Qn: Can I exchange or refund for the item I have ordered wrongly?
Ans: We apologize that there will be no exchange nor refund available for items wrongly placed.

Delivery Information